“I was bowled over. Syria is one of the best places I’ve been and not what I expected at all. People were so open and friendly. The infrastructure was modern. The itinerary was fantastic. The food was ace. There was no hard sell in the souks. “People think Syria is dangerous, yet it is really [...]

Long weekends offer the perfect excuse to get away from it all. There’s nothing like a change of pace and some new scenery to blow the cobwebs away! With two luxuriously long weekends this month why not use the extra time to think about the endless possibilities for May’s last bank holiday and half term week. If [...]

I went over to Calais yesterday morning to pick up a client of mine who had been stranded in Milan since Thursday. While he had been queuing at Milan Train station he met a lady who was in Milan for business, they managed to get tickets to Paris arriving on Saturday night but I was [...]

I had 3 ladies who were due to travel back from Venice on Friday. When the flight was cancelled we decided the best option was to travel by train to France. One of them had lived in France so luckily spoke fluent French. I was frantically checking ferries for them so they know where to travel from [...]

I am new to Travel Counsellors having come over from a major chain. I had booked one of my very good corporates to Istanbul via London departing 18th April when I was still employed by the other company.  He was going to be at Anzac Cove for Anzac Day. When the news came out – he [...]

I have just had one of my clients on the phone, who is travelling with 2 other couples to Dominican Republic. I did quote for all 6 pax back in July 2009 for the holiday and found such a good deal and created such urgency, that 2 of the couples ran to one of the [...]

On Friday morning I got a call from a woman who runs a local dance school.  She and a group of 8 other adults, 14 kids (aged 10-15) and 1 infant were stuck at Schipol en route home from performing in Hawaii. I had quoted for this trip, but because the woman had held seats with [...]

I have finally managed to sort the kids sports club stuck in Portugal. As most of us I am absolutely drained by all of this but I am so glad I work from home and was able to iron the kid’s uniform whilst watching the reds beat the blues whilst on hold to Jet2! I [...]

I had two elderly gentleman who were due to fly out to Malta at 0700 hrs on Saturday morning. Until 2.30am Easyjet were still stating that the flight was operating, I stayed up all night continously checking to see if they cancelled the flight. At around 2.45am they cancelled the flight, I rang my client [...]

Two of my clients who were due to return home from Venice to Dublin  on Saturday morning. When they got to the airport, the flight had been cancelled and there were no reps around to assist at all, just local ground handling staff who said they couldn’t help. I got a call just after 8a.m, [...]