Great brands that people are loyal to, especially now in the social media age, live by their stories. To quote the late Steve Jobs: “I get asked a lot why Apple’s customers are so loyal. It’s not because they belong to the Church of Mac! That’s ridiculous”. The quote reminded me of a great blog [...]
Earlier this month I received the regular newsletter from Dubai Tourism. Such is the pace of innovation in Dubai and breadth of experiences available it pays to stay updated. Our Travel Counsellors do a great job on that so they have all of the latest information on Dubai at their fingertips. It really is a fantastic [...]
The online discounting campaign launched by Thomas Cook last week is not surprising given the need to boost short term bookings and cash flow, but the management at Cook’s will understand that discounting to get more direct business is not going to fix its woes. Kevin Roberts, the CEO of Saatchi and Saatchi wrote recently [...]
I recently entered a competition in the Travel Trade press to suggest a new ‘Experience’ for guests at adult only Warner Hotels in the UK. To my surprise I was asked to go to the beautiful Holme Lacy in Hereford to take part in a cupcake decorating experience, which they are now hoping to roll out to the other [...]
When it comes to juggling a successful career with a family life it can be challenging to say the least. One of the many advantages of our Travel Counsellors working from home is the fact that they are around for those all important moments that many mummies and daddies miss when they are working nine [...]
Here at Travel Counsellors, we think that the chance to sample the culinary delights of a destination is a big part of the fun when you’re travelling. It’s hard to beat the taste of feta cheese and olives in Greece, cured meats and pasta in Italy, and for the ultimate treat, a glass or two of [...]
He has recently received acclaimed business success and national media interest after leading legendary golfer Darren Clarke to sporting success at The Open, and now renowned business coach Mike Finnigan is taking to the road with Travel Counsellors to lead a series of workshops dedicated to helping agents build their businesses and be the best [...]
Although the eruption appears to be subsiding, airborne ash could still result in airspace restrictions. Passengers are still advised to remain in close contact with their airlines and travel agents for the most up to date news on the status of their flights and bookings, which may be subject to short notice timetable changes. As [...]
Today is National Work from Home Day! Now in its 6th year the national day, which is part of Work Wise UK’s ‘Work Wise Week’, encourages flexible working and highlights the many benefits of working from home. Travel Counsellors was the first company in the UK to enable the very best professional travel agents to work from home in order to [...]
Maidstone based Travel Counsellor, Saffron Tennant, is flying high after being recognised for her outstanding customer care during the ash cloud crisis. Saffron was presented with the Penny Akam Unsung Hero in Travel Award at the 2011 Globe Travel Awards held at London’s prestigious Grosvenor House hotel on Tuesday night (18th Jan). During the ash [...]