NCL’s new ship, The Breakaway was launched recently so I was very excited to learn that I would get the chance to sail on-board. My first glimpse of her was fantastic – she’s a very attractive ship. If the thought of a large cruise ship feels a bit daunting, then perhaps the Breakaway is for [...]
I recently got the chance to revisit one of my favourite places on earth with my Travel Counsellor colleagues and I hope this blog will give you an insight into this amazing country – I know I can’t wait to return! Despite having been to Paphos many times before there are still places I haven’t [...]
I’ve just returned from an educational trip to Malta with my fellow Travel Counsellors. A very early start from Gatwick gave us 3 full days in Malta and I regret to say it simply was not enough. Although Malta is a very small island you need at least a week to make the most of [...]
We were delighted to receive a call from BBC Breakfast yesterday asking if one of our Travel Counsellors could visit the studio to be interviewed on national television! Step up Macclesfield-based Travel Counsellor Charlotte Vassell, who kindly agreed to make her appearance. After a phone call with the BBC journalist last night, Charlotte impressed them [...]
Great brands that people are loyal to, especially now in the social media age, live by their stories. To quote the late Steve Jobs: “I get asked a lot why Apple’s customers are so loyal. It’s not because they belong to the Church of Mac! That’s ridiculous”. The quote reminded me of a great blog [...]
The New Year at Travel Counsellors started with a bang, well a fizz at least (!) with a visit from the Queensland Tourist Board. As all our agents are home based, TV (we call it TCTV) is an essential part of how we communicate. We have our own TV studio at our head offices in [...]
Earlier this month I received the regular newsletter from Dubai Tourism. Such is the pace of innovation in Dubai and breadth of experiences available it pays to stay updated. Our Travel Counsellors do a great job on that so they have all of the latest information on Dubai at their fingertips. It really is a fantastic [...]
The online discounting campaign launched by Thomas Cook last week is not surprising given the need to boost short term bookings and cash flow, but the management at Cook’s will understand that discounting to get more direct business is not going to fix its woes. Kevin Roberts, the CEO of Saatchi and Saatchi wrote recently [...]
Yesterday we gave a presentation at World Travel Market (a trade show for travel trade and customers), on what we believe it will take for travel companies to be successful. The marketing blurb we sent obviously worked well as we had over 120 people in the room, standing room only, with many more turned [...]
I don’t know about you but it is always a dismaying feeling when I have to root through my drawers to find my warmest pair of pyjamas in order to prevent myself from becoming a human ice-block in the night. Yes the dreaded winter weather is upon us and as I stepped out of my [...]